English at the Hotel
Check in at a hotel in English with simple phrases for your whole stay, from reservation to checkout.
The lesson
Checking in
At reception you can say: I have a reservation under the name Ethan. or Do you have any rooms available? The receptionist may ask: Could I see your passport? and How many nights are you staying?
Asking for what you need
Use polite requests for anything you need: Could I have an extra towel? Is breakfast included? What time is checkout? Where is the elevator? Could I have a wake-up call at seven?
Solving small problems
If something is wrong, stay polite: Excuse me, the Wi-Fi is not working. or The room is a bit cold. The staff will usually help quickly. A calm, friendly tone gets the best results.
Checking out
When you leave: I'd like to check out, please. You can also ask: Could I have the bill? and Can I leave my bags here for a few hours? Checkout is usually around eleven in the morning.
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Key vocabulary
reservation
/ˌrɛzərˈveɪʃən/a room booked in advance
“I have a reservation under Ethan.”
Traduction
une réservation
reception
/rɪˈsɛpʃən/the front desk of the hotel
“Please go to reception.”
Traduction
la réception
check-in / check-out
/tʃɛk ɪn/arriving at / leaving the hotel officially
“Check-out is at eleven.”
Traduction
l'arrivée / le départ
single / double room
/ˈsɪŋɡəl ruːm/a room for one / for two people
“I booked a double room.”
Traduction
chambre simple / double
key card
/kiː kɑːrd/the card that opens your room
“My key card does not work.”
Traduction
la carte-clé
included
/ɪnˈkluːdɪd/part of the price, with no extra cost
“Is breakfast included?”
Traduction
compris / inclus
amenities
/əˈmiːnətiz/the useful extras a hotel offers
“The hotel has great amenities.”
Traduction
les équipements / services
Test yourself
1. How do you start checking in?
2. The front desk of a hotel is the:
3. "Is breakfast included?" asks if breakfast is:
4. A room for two people is a:
5. Polite request for a towel: